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National Airport Hotel
The Holiday Inn National Airport is hot right now! With everything from the Holiday Inn brand re-launch, to our “Going Green” initiatives, there is a lot of buzz about who we are and what we’re doing!
We are honored to serve such loyal and appreciative guests, and lucky to have the best team members in the world. In fact, our efforts have even captured the attention of the media…
In the Press
Click on the links below to read some of our recent press releases:
What our Customers and Clients are Saying
Click here to submit your testimonial!
Below are excerpts from letters, emails, faxes, and hand-written cards from some of our valued guests:
August 11, 2010
Every person we came to meet iwith could not have done more for us. Josh the manager of the desk had our 20 rooms checked in for us in a matter of 2 minues. Everything was ready to go, and the girls at the desk were very pleasant and professional. Our event planner Matt Evans was great. he was a pleasure to deal with, as was Victoria Zavadskaya in setting up our breakfast, as well as placing an American and German Flag in our breakfast meeting.. The hotel was very clean, and the best we have dealt with. We hosted a group of junior firefighters from Germany, and they were our guests while they visited us for 11 days. When we were in Germany in 2008, we were their guests, and they put us up in a Holiday Inn in Hamburg. They as well as us were greatly pleased with our visit to the Holiday Inn National Airport.
July 26, 2010
Josh,
Our family reunion was a success, in part because the Holiday Inn staff provided great service. Your staff provided the kind of exceptional assistance every coordinator and group dreams about. This was also the opinion of all family members who shared their thoughts with me.
This letter extends sincere appreciation to you, Victoria, Neil, Carlos, and all of the hotel personnel who played a part. The professionalism (quilt hanging and care), the very good banquet and reception food, and the extra attention to details are all commendable. You all clearly went beyond to assure the success of every aspect of our event.
We highly recommend this property.
Jan
June 5, 2010
Ms. Victoria Zavadskaya
Catering Sales Manager
Holiday Inn National Airport
2650 Jefferson Davis Highway
Arlington, VA 22202
Dear Victoria:
Before too much time passed, I wanted to take a moment to extend genuine thanks to you, Mr. Saims, and your associates at the Holiday Inn National Airport for everything that you did to ensure that my organization's annual Spring board meeting was a success.
Understandably, planning for an event like this takes incredible time and attention to the most minute of details. Such planning, however, is only more complicated when it has to be methodically done so from a remote location. I'll readily admit that I had reservations about some expectations of pulling the event together so quickly because the distance meant that we could not take a face-to-face meeting to discuss logistics.
But from the outset, you put me at ease. You truly scheduled everything superbly for me, my board members and my special guests. I also appreciated your extra attention to my special requests to ensure that my collegues were not inconvenienced by catering, teleconferencing, and parking needs. You handled all planning details with the utmost professionalism, and I was even more impressed with the impeccable service afforded to us by the technical and host staff that were present the day of the event to cater to any additional requests.
Undoubtedly, you and yours are a credit to the hotel and the service industry. I'll definitely keep your hospitality in mind when considering future meeting locales in the Washington area. Again, thank you for helping to make our event a success. It meant a lot!
Best personal regards,
Rick
May 19, 2010
Our Chapter hosted a meeting of 60 attendees on May 17, 2010 at the Holiday Inn National Airport in Arlington, Virginia. We received multiple compliments for the nice-sized meeting rooms conveniently located near each other to create a contained area that we could mingle and easily attend other sessions. Service from the hotel staff ranging from the Banquet Manager, the Event manager, the front desk, and clean up crew were exceptional. We were treated like royalty and every need was met throughout the day. Prices are always a concern, and that, too, was handled very well in helping our Chapter officers put on a meaningful event within our nonprofit kind of budget. The site looks new and all the fixtures, carpeting, hotel rooms, meeting equipment looks new. A convenient van shuttle was also available to pick up guests and take them to the nearby Reagan national Airport. A truly great experience to host our meeting at this facility!
March 13, 2009
Tom Gates
General Manager
Holiday Inn National
Dear Mr. Gates;
Recently we hosted a meeting at the Holiday Inn National Airport. I must say that I was very surprised at the level of service that I experienced throughout the process.
The entire experience was flawless from the sales process to the event itself. Every detail was attended to and nothing was left undone due to the excellent staff at the Holiday Inn National Airport. The hotel was so flexible that even on the day of the event they completely changed the requirements based upon my needs.
This delegation has very high expectations and the hotel exceeded them. I can see why this hotel is ranked in the top 10% for guest satisfaction and was selected to launch the new brand standards for Holiday Inn! Please pass along my thanks and gratitude to Leslie Bauman, Matt Evans and in particular Carlos and his team for a tremendous performance.
Best Regards,
Tammy
Dear Erin, Matt, and Tom:
It was such a pleasure to meet you all on Tuesday during Barbara’s training. I am writing to thank you for your wonderful hospitality and for being so accommodating to Barbara in view of her reduced attendance. You helped save her day!!
I am also writing to commend Carlos for his outstanding service and friendly disposition. Over the years, I’ve had the pleasure of working with him on several conferences there, and he continues to shine among the brightest stars at Holiday Inn!!
I very much look forward to working together in April when my other group comes back “home.”
Again, thanks so much for helping make the program so successful.
Regards,
Paco
It has been a pleasure to work with the catering and sales staff of the Holiday Inn National Airport. As a mid-sized membership-based association, we know what good customer service is and is not. The Holiday Inn National Airport definitely demonstrates customer service.
They have been accommodating of our specific needs, whether it is addressing our organization’s Healthy Foods Policy, or offering individual billing for those attendees who have constraints on meals they can allow to be purchased for them, or helping develop creative and cost effective events geared toward our executive level partners.
I will be using this venue in the future and have even gone as far as to recommend them to several other associations in the Washington, DC area. This is definitely a venue to be considered.
Shawn
June 4, 2009
Mr. Matthew Evans, Catering Sales Manager
Holiday Inn National Airport/Crystal City
2650 Jefferson Davis
Arlington, VA 22202
Dear Matt,
I am writing to express my gratitude for the hard work you and your team put forth in executing my meeting. Your flexibility and determination to gain our business went above and beyond my expectations.
I was truly impressed with the meeting favility as a whole. The complete presentation; including the food, technical equipment, and hotel hospitality, was exactly what I had hoped for and thensome.
Carlos, Ryan, and the rest of the event staff were extremely helpful as well. They anticipated and accommodated our every need during the meeting and were especially helpful during the transition between the two meeting times.
On behalf of the entire team, thank you for all your hard work and that of your team. We look foward to working with you again.
Sincerely,
Mera
October 22, 2009
Matthew Evans
Holiday Inn National Airport
Arlington, VA 22202
Dear Matt –
A simple thank you does not seem sincere enough for the great reunion we experienced last month in Arlington. The Holiday Inn was a great choice for this reunion. Your location was wonderful and your staff handled everything very professionally. Your hotel was very accommodating with our early arrivals, providing the supplies for our hospitality room, the group dinners, various meetings and the Saturday evening banquet was elegant. One veteran was impressed at how nice the banquet room was decorated. Carlos did a wonderful job to ensure that our banquet and dinners went well; he was great to work with. The staff at the front desk were friendly and helpful with the veterans and their families and every staff person I encountered asked me how may stay was! Your staff made the reunion a success. Thank you.
I have been overseeing this group's reunions for 4 years and I am very pleased when a hotel delivers all I ask for. I have worked with hotels that promise but do not deliver. Your hotel went above and beyond.
Matt, thank you again for making this reunion memorable and all the hard work you put into making it a successful reunion.
Sincerely,
Deborah
Mr. Len Gauger
Holiday Inn National Airport
Arlington, VA 22202
October 20, 2009
I want to tahnk you fro the exceelent support you and your team at the Holiday Inn provided to our seminar in September.
As you know, any functio of this type that requires a great deal of work can only be a success if there are individuals comprising a support team that are dedicated to making it a success. Your team was responsible for a myriad of items such as lodging, food preparation and service, as well as hosting an excellent social function for our 135 attendees. All of the support provided by the Holiday Inn was excellent, which was attested to by comments from our attendees on several different occasions.
Again, I thank you and all the staff at the Holiday Inn for your support and hopefully can call on you for support of future functions held.
February 11, 2009
To Whom It May Concern:
Over the course of the past eight months we have been working with the Holiday Inn National Airport on a series of training programs for a government agency each week.
Training can always be a challenging issue for any organization in just developing the content. However, working with the hotel team allowed us to focus on training and development and not have to worry about the facility or food. I will be honest, I was reluctant to use a Holiday Inn brand due to the perception of both poor service and quality of hotel. However, they have completely changed my perception.
At the onset the hotel sales team was excellent with follow up and detail. This continued to the operations team that has been flawless. I can not say enough about this hotel and the team. They have exceeded my expectations across the board and will use them as well as recommend them to colleagues.
Please pass along my thoughts to the appropriate individuals, Matthew Evans, Phil Saims and Carlos Alvarado, to ensure the team is recognized for excellent service.
Thank you for making my job easier!
Best Regards,
Amy
June 15, 2008
Dear Matt,
I just wanted to thank you for everything! The night was great and Carlos and his staff were excellent! There are just no words to describe how wonderful everything turned out. The room was decorated so beautifully, everyone was greatly impressed!
Everything was a success. Thanks to you and your staff for everything!
Anttionette
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Holiday Inn National Airport Hotel
2650 Jefferson Davis Highway • Arlington, Virginia 22202
Phone: (703) 684-7200 • Fax: (703) 684-3217
Website & Marketing: L.E.T. Group
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